Curating recommendations on the future of work for a global telco

Generating a set of recommendations to reshape the relationship between businesses and workers in a digitally enabled future.

Digitally enabled business models are reshaping the relationship between organisations and workers, most notably through the rise of the gig economy. But some workers are able to benefit more than others as the why, how and what of work changes.

With this challenge in mind, Xynteo teamed up with an international telecommunications provider to explore what actions leaders should take to ensure we create a future of work where everyone can thrive.

The results

The combined effort of our community of 48 leaders and experts lead to the development of a collated set of recommendations, including accessible materials and a website for sharing the  nine strategic points that business leaders can take to achieve a future of work that works for everyone.

48

Leaders from our client and externals involved in production (30% c-suite and founders)

65

Case studies, tools and examples collated

24

Real-world stories captured from workers across the globe

The opportunity

The key objectives for the engagement:

  • Develop a set of recommendation on the future of work using primary and secondary insights
  • Bring the future to life by capturing cross-platform content from thought leaders
  • Enable internal client teams to expand their knowledge on the issues and opportunities
  • Present the client as a leader in this space by empowering the external market with insights

The solution

Insight capture:

  • Led a six-month design and insight capture phase of experts and leaders
  • Incorporated perspectives from business, government, labour and academia

Story development and case studies:

  • Launched five transatlantic working groups to co-developed actionable recommendations
  • Input and interviews with 18 organisations and 27 experts in the US, UK and Europe

Digital platform and launch:

  • Developed a digital platform for insights, recommendations and case studies
  • Ran a 6-month communications campaign to build awareness of the recommendations

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