As EV adoption surges, the true test of clean mobility is no longer vision—it’s usability. Are chargers installed on time? Do they work reliably? Can drivers pay easily, see real‑time availability, and trust support when something fails? Without a seamless installation and usage experience, networks risk low utilisation, higher costs, and stalled deployment.
This fourth report in our five-part series, “Future of Mobility: Charging Infrastructure for Electrification of Road Transport”, focuses on the crucial third phase of the lifecycle—Installation & Usage. It argues that fragmented service standards, limited real-time data, and weak integration with grid and renewables are now the biggest bottlenecks to scale.
This whitepaper sets out how user-centric deployment, standardised installation processes, and smarter energy management can unlock reliable, investment-ready charging ecosystems. We examine:
- The execution gaps undermining rollout—skilled labour shortages, inconsistent workmanship, opaque uptime, and limited customer support.
- Why live operational data, unified payments, and service-level agreements are foundational to user confidence and higher utilisation.
- How integrating renewables, storage, and smart load management reduces energy costs, eases grid congestion, and boosts sustainability impact.
- Practical “gold standard” building blocks—from permitting and site readiness to interoperability, cyber compliance, pricing models, and public awareness.
This report equips decision-makers—including investors, policymakers, utilities, and e‑mobility providers—with actionable steps to move beyond planning and deliver charging infrastructure that works from day one—and scales with demand.
Because how we charge will define how we move.
Amy Marshall
Partner and Managing Director, Europe
Ashish Pandey
Principal
Amanda Derhy
Consultant
