Pioneering inclusive gig economy solutions with tech innovator

Defined a set of strategic solutions that can work to create a gig economy that is meaningful, inclusive and protects workers.

The client, a global technology company in the payments industry, was looking to lead in building an inclusive and protected gig economy in Europe. As the gig economy grows, inadequate legislation and social safety nets are currently in place to support gig workers, especially in times of crisis. To address this challenge, the client sought to create a shared narrative and collaborative solutions with key stakeholders. With this background, the client engaged Xynteo to facilitate the development of an influential community and innovative projects to support gig workers.

64

Project participants from 35 organisations



80

Ideas generated, including 12 from customers

5

Commercially viable ideas being developed

The initiative

The key objectives for the engagement:

  • Build an influential community of global businesses and their leaders to create a shared narrative on the importance of a protected and inclusive gig economy in Europe
  • Develop and deliver collaborative projects to enable participants to reach and expand their services to Europe’s gig economy
  • Generate awareness among gig workers of the client’s leadership as a solution provider

Implementation of innovative solutions through this project will demonstrate the viability of an inclusive and protected gig economy and can act as a blueprint for future developments in this space.

Xynteo’s role

Innovation sprint: 

  • Developed and ran a collaboration studios that were designed, researched, and engaged participants around the specific problem defined with the client

Stakeholder engagement: 

  • Facilitated a collaboration studio bringing together 64 participants from 35 organisations, including gig workers, to identify and share solutions

Communications planning: 

  • Developed a plan to generate awareness among gig workers of the client’s leadership as a solution provider

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