By using system mapping to understand wicked problem systems in their entirety, it’s possible to find new ways of tackling these problems e.g. by understanding why the system is behaving the way it is, and seeing connections that are not obvious.

From there, you can develop smart interventions that address the multiple root causes of wicked problems.

Why are we talking about ‘interventions’?

To start practicing systems thinking, we must shift from thinking about ‘solutions’ to thinking about ‘interventions’.

The first step is to shift the goal of action on significant problems from ‘solution’ to ‘intervention’. Instead of seeking the answer that totally eliminates a problem, one should recognise that actions occur in an ongoing process, and further actions will always be needed.

‘Wholesome Design for Wicked Problems’, Robert Knapp.